Payment & Order Verification
Effective October 18, 2026
When to pay. Please start your payment within one business day of your order confirmation. Orders placed on a weekend or holiday have until the end of the next business day. Pick-up orders paid at our office are paid and collected within two business days of the order, by appointment.
How you can pay
| Method | How it works | Surcharge |
|---|---|---|
| Interac e-Transfer | Send to the address in your order confirmation, with your order number in the message. Most banks limit personal e-Transfers to about $3,000 per day, so check your bank’s limit. For larger amounts, use a wire, TD direct deposit or pre-authorized debit. | None |
| Bank wire | We email our bank details after your order. Send us your bank’s wire confirmation with your order number. | None |
| TD direct deposit | For TD clients: we email our account details after your order, and you deposit from your TD account at any TD branch, quoting your order number. Send us the deposit receipt. | None |
| Pre-authorized debit | We email you our pre-authorized debit agreement after your order. Once you sign and return it with a void cheque, we debit the order total from your Canadian bank account. Free: no fee or surcharge. | None |
| Credit card (online) | Visa or Mastercard at checkout, for orders up to $5,000 CAD. Not available for Quebec billing or shipping addresses. | 2.4% |
| Cash, debit or credit card (office) | For pick-up orders, paid at our Markham office. Cash payments must be under $10,000 CAD per client per day. | Credit card only: 2.4% |
A wire or deposit receipt shows that a payment has been sent, not that the funds have cleared. Orders are released once payment has cleared. For bank payments this usually takes up to 5 business days.
Credit card surcharge. We add a 2.4% surcharge to credit card payments, shown as its own line before you confirm. It does not exceed our cost of accepting credit cards. There is no surcharge on any other payment method, or on debit cards.
Returned payments. A pre-authorized debit or other payment returned for insufficient funds is subject to a $25 fee.
Order verification. To protect our clients and as required by Canadian anti-money-laundering law, we may verify a payment or ask for government-issued identification or proof of address before releasing an order. This can delay shipment. Receiving an e-Transfer or other payment does not by itself mean an order is approved for shipment. If we cannot complete verification, we will cancel the order and return your payment to its source.
Large orders. Online orders are limited to $15,000 CAD ($10,000 CAD on weekends). Credit card is available for orders up to $5,000 CAD. Call 1-866-274-9570 for larger orders.