Privacy Policy
Effective October 18, 2026
Our promise. Your precious metals purchases are private. We don’t sell your personal information, and we never share what you buy or hold with anyone for their own marketing.
What we collect
- What you give us: name, address, phone, email, order details, delivery choices, and for some payment methods your bank details.
- Verification information when needed: government-issued ID, proof of address or payment confirmation.
- How you use our site: pages visited, device and browser details and IP address, through cookies and similar tools.
Why we use it. To process, verify, deliver and invoice your orders; to answer your questions; to meet our legal obligations, including Canadian anti-money-laundering rules; to protect against fraud; to improve our site and measure our advertising; and, only if you agree, to send you our newsletter and offers.
Who we share it with. Only the service providers who help us run the store, and only what each one needs:
| Provider type | What for |
|---|---|
| Website hosting (Liquid Web) and e-commerce platform (WooCommerce) | Running the store and storing orders |
| Payment and banking (Moneris, our bank, Interac) | Taking and confirming payments |
| Canada Post | Delivering your order |
| Zoho | Invoices, customer service and our newsletter |
| Google (Analytics, Tag Manager, reCAPTCHA) and Jetpack | Understanding site use and blocking spam at checkout |
| Google Ads, Microsoft Advertising, ClickCease and call tracking | Measuring how visitors find us and protecting our ads from invalid clicks |
| nFusion Solutions | Live metal prices on our pages |
| Trustpilot | Showing our customer reviews |
We also disclose information when the law requires it, for example to FINTRAC. Some providers may store information outside Canada, where it is subject to local law.
Cookies. We use cookies to keep your cart and account working, remember your currency, measure site traffic and measure our advertising. You can block cookies in your browser, but the cart and checkout may not work without them. You can turn off personalized ads in your Google and Microsoft ad settings.
Newsletter and offers. We send marketing email only if you opt in. Every message has an unsubscribe link, and you can also unsubscribe by emailing us. Order and service emails are sent whether or not you subscribe.
How long we keep it. As long as we need it for the purposes above and as long as the law requires, including anti-money-laundering record-keeping rules. Then we securely delete or destroy it.
How we protect it. Access is limited to staff who need it. Payment card details are handled by Moneris and never stored by us. Bank details are sent only after an order and kept securely.
Your rights. You can ask to see the personal information we hold about you, correct it, or withdraw consent to marketing. Contact our Privacy Officer at Guildhall Wealth Management Inc., 100 Allstate Parkway, Suite 301, Markham, ON L3R 6H3, or [email protected]. If you’re not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Updates. We’ll post any changes here with the date they take effect.