Shipping & Delivery

Effective October 18, 2026

Where we ship. We ship within Canada only.

How we ship. Every order ships by Canada Post with tracking and signature required, and is insured by Guildhall for its full value until it is delivered. Packaging is discreet, with nothing on the outside to show what’s inside.

Shipping cost. Free on orders of $1,000 CAD or more. $17.70 plus tax on orders under $1,000 ($20 including Ontario HST).

When your order ships. We process your order promptly once payment has been received and verified, subject to availability and normal order preparation. We email your tracking number when your order is on its way. We don’t promise same-day or fixed-date dispatch.

FlexDelivery. Prefer to collect from a post office? You can ship to your Canada Post FlexDelivery address at checkout. It’s optional, and your order is still tracked, signed for and insured.

Wrong or damaged item? Contact us with your order number and photos and we’ll replace it or take it back. See Returns & Buybacks for the details.

Delays or missing parcels. If your tracking stops moving or a parcel doesn’t arrive, contact us. We will work with Canada Post to find it and make it right according to the circumstances.

Returned parcels. If a parcel comes back to us, for example because it wasn’t collected, we will contact you to arrange delivery again.

Pick-up at our office. Pick-up at our Markham office is by appointment only, at no charge. Bring government-issued photo ID. Orders paid at pick-up must be paid and collected within two business days of the order. Fully paid orders can be collected later by arrangement.

Delivery to your depository account. Clients with a Guildhall depository account can have orders delivered straight to storage once payment clears. You’ll receive an itemized report on delivery.