Returns & Buybacks

Effective October 18, 2026

Returns

No returns for a change of mind. Bullion’s value moves with the market from the moment you order, so we can’t accept a return or exchange because you’ve changed your mind or are simply unhappy with your purchase. If you’d like to sell later, see Buybacks below.

Wrong or damaged items. If you receive the wrong product or a damaged item, contact us, preferably within 3 business days of delivery, with your order number and photos. We’ll accept the return and replace the item or refund it, in line with your rights under consumer protection law.

What’s normal for bullion. Bullion is bought for its metal content, weight and purity. Light scratches and contact marks, toning or tarnish, casting marks, uneven finishes and minor handling marks are normal and are not defects.

Tampered products. We can’t take back a product that has been tampered with after delivery, for example taken out of its sealed packaging or assay card and handled, marked or altered. Please keep products in their original packaging until you’re sure you’re happy with them.

Buybacks

We buy recognized gold, silver and platinum bullion, including products bought from other dealers.

Pricing. Products we regularly sell usually get our most competitive buyback prices. Larger bars, older or unusual products, and products outside our regular inventory may be priced differently or declined. Prices quoted by phone or email are indicative. The final price is set once we receive and verify your metal, and no sale is complete until you accept it.

In person. Book an appointment at our Markham office. We’ll verify your metal and give you a final quote.

By mail. Contact us before you ship. We’ll discuss your products, give you an indicative price and agree the right shipping method; high-value shipments may need an approved secure carrier. You pay shipping and insurance to us and send us the tracking number. We open and test every incoming parcel on video, for authenticity, weight, purity and condition. If you decline our final offer, we return your metal at your cost.

Payment. We pay once your metal is verified and you accept our offer, subject to normal transaction requirements. We can often pay quickly, but we can’t promise same-day payment every time.

Contact. Call 1-866-274-9570 or email [email protected].