Terms & Conditions

Effective October 18, 2026

Who we are. Guildhall Precious Metals is the online store of Guildhall Wealth Management Inc., a family-owned Canadian precious metals dealer established in 2002. 100 Allstate Parkway, Suite 301, Markham, Ontario L3R 6H3. Toll free 1-866-274-9570, local 905-305-8422, [email protected]. Guildhall is not an investment dealer or financial advisor, and nothing on this site is investment, tax or legal advice.

These Terms. By placing an order you agree to these Terms, which include our Payment & Order Verification, Shipping & Delivery, Returns & Buybacks and Privacy policies. The version in effect when you place an order applies to that order.

Prices. Prices follow the live precious metals market and are shown in Canadian dollars unless you choose US dollars. The price shown in your cart when you place your order is your price. A credit card surcharge of 2.4% applies only if you choose to pay by credit card, and is shown as a separate line before you confirm.

Your order. Before you place an order you can review and correct the products, quantities, delivery method, payment method and total. Your order is binding once we accept and confirm it by email. We may review, delay or decline an order that raises payment, fraud, identity or compliance concerns, and we may limit or pause online ordering during exceptional market volatility or when live prices are unreliable.

Order limits. Online orders are limited to $15,000 CAD per order, and $10,000 CAD per order from Friday 5:00 pm to Sunday 6:00 pm Eastern Time. Credit card is available for orders up to $5,000 CAD. For larger orders, call our order desk.

Payment. Payment must be started within one business day of our order confirmation, using a method described in our Payment & Order Verification policy. Orders are released only once payment has cleared.

Unpaid and cancelled orders. Because we buy metal at the market price when you order, orders cannot be cancelled because you change your mind or the market moves. If payment is not started on time, we may cancel the order. Where the market price has fallen between your order and its cancellation, we may recover that demonstrable loss, as permitted by law.

Pricing errors. If a product is clearly listed at the wrong price, we will contact you and either cancel and refund the order or offer it at the correct price, which you may accept or decline.

Product availability. We make every effort to keep accurate inventory and fill orders as placed. If an ordered product becomes unavailable, we will contact you to arrange a suitable alternative, which may be an equivalent bullion product, delivery at a later date, or a refund. Any substitution needs your approval.

Delivery and pick-up. We ship within Canada only. Shipping, office pick-up and delivery to a depository account are described in our Shipping & Delivery policy.

Returns. Bullion can’t be returned for a change of mind. Wrong or damaged items are covered by our Returns & Buybacks policy.

Identification. As required by Canadian anti-money-laundering law, we may ask for government-issued identification, proof of address or payment verification before releasing an order.

Your accounts. You may check out as a guest or create an account. If you create one, keep your login private; you are responsible for orders placed through it.

Communications. We send order confirmations and service messages by email. We send newsletters and offers only if you opt in, and every marketing email includes an unsubscribe link.

Liability. We are responsible for delivering what you ordered as described in these Terms. We are not responsible for indirect losses, including changes in the value of metal after your order.

Applicable law. Guildhall operates in accordance with applicable Canadian federal and provincial laws, including Ontario’s consumer protection legislation. These Terms are governed by the laws of Ontario and the applicable federal laws of Canada. Nothing in these Terms is intended to exclude, restrict or override any consumer rights or remedies that cannot lawfully be excluded or restricted.

Changes. We may update these Terms. Changes apply to orders placed after the update is posted.

Questions or concerns. Email [email protected] or call 1-866-274-9570, Monday to Friday, 9:30 am to 5:00 pm ET.